Need help with your account, membership, or the app? You can message Studio Era Support from the app. If you can’t access the app, you can email us instead.
Message us from the Studio Era app
Open Studio Era and go to Home.
Scroll down to More and tap Get Help.
On the Help screen, tap Send us a message.
Patty, our AI assistant, opens with suggested topics. Choose a topic or tap Ask something else to type your question, then follow the prompts to describe what you need help with.
If you’re already chatting with Patty and want help from a person, ask to speak with a human and follow the prompts in the conversation. If you still can’t reach the Support team through the app, email [email protected].
Find an answer or return to a conversation
From Home, scroll to More and tap Get Help. On the Help screen:
Use Search for help to look for an answer, or tap Help to browse Help Center articles.
Tap Messages inside the Help screen to find your Support conversations.
The Messages tab in Studio Era’s bottom navigation shows Studio Era updates. For Support conversations, open Get Help.
If you can’t access the app
Email [email protected]. If you’re writing from a different email address than the one on your Studio Era account, tell us which address you used to sign up.
What to include
Tell us what you were trying to do, what happened, and what you expected to happen. If you saw an error, include its wording or a screenshot. For a billing question, a charge date and amount or a receipt can help. For an app issue, let us know which screen you were on and what device you’re using.
Send whatever details you have. You can still contact us if you’re unsure what caused the problem.
Keep your information safe
Don’t send your password, full payment card number, or card security code. Hide those details in any screenshots.