How you update your payment method depends on where your Studio Era membership was purchased.
Website or Android purchases: Studio Era opens the Stripe billing portal, where you can review your subscription and payment method.
Apple in-app purchases: Studio Era opens Apple’s subscription settings. Apple manages the billing for that membership.
Using an iPhone or iPad does not necessarily mean Apple manages your membership. What matters is where you originally purchased it.
Update the payment method for a website or Android membership
If your membership was purchased through the Studio Era website or Android app:
From Home, tap your profile picture or initial in the top-right corner.
Scroll down and tap Manage Subscription.
Studio Era will open the Stripe billing portal in your browser.
Find the payment method shown for your current subscription and tap the pencil icon beside it.
On Select a payment method, choose the payment method you want to use.
To add another payment method, tap Add payment method and enter the requested details.
Select the payment method you want Studio Era to use, then tap Update.
The Stripe billing page can also show your current plan, billing cadence, and subscription-management options.
Manage Subscription opens a different screen than expected
Studio Era sends you to the billing system that manages your membership.
If your membership was purchased through the Studio Era website or Android app, Manage Subscription opens the Stripe billing portal.
If your membership was purchased through Apple in the Studio Era app, Manage Subscription opens Apple’s subscription settings.
If the page that opens does not match how you believe you purchased your membership, or you cannot manage the subscription shown there, contact Studio Era Support before starting another membership.
What should I do if my payment failed?
A payment can fail for several reasons, including insufficient funds, a bank decline or security block, or payment details that need to be updated.
Start with these checks:
Make sure the payment method connected to your membership is current.
Check that the payment method has enough available funds.
Check with your bank for a declined or blocked Studio Era transaction.
If your bank asks you to confirm that the Studio Era transaction is authorized, complete that confirmation.
If needed, update or add another payment method using the billing settings for your membership.
Return to Manage Subscription and review the billing status or any payment instructions shown by the billing provider that manages your membership.
Your membership may be cancelled if payment recovery isn’t successful
If payment attempts continue to fail, your membership may eventually show as cancelled.
If that happens, updating your payment method may not restore the cancelled subscription. If you see an option to resubscribe, check the plan and price carefully before continuing.
If the price or offer shown is different from what you expected, contact Studio Era Support before starting a new subscription.
What if my bank shows a charge but Studio Era says the payment failed?
A pending, failed, or cancelled payment attempt is not the same as a successfully completed payment.
If your bank shows a Studio Era transaction but your membership still shows a payment issue, check whether the transaction is pending or completed.
If the transaction appears completed and your membership still is not active, contact Studio Era Support so we can check the payment and membership status.
What if I purchased my membership through Apple?
If you purchased Studio Era through Apple in the iPhone or iPad app, Apple manages the subscription and its billing.
From Studio Era:
Go to Home.
Tap your profile picture or initial in the top-right corner.
Scroll down and tap Manage Subscription.
Studio Era will open Apple’s Subscriptions screen, where you can review and manage your Studio Era subscription.
To change the payment methods available to Apple:
Open Settings on your iPhone or iPad.
Tap your name.
Tap Payment & Shipping.
Select an existing payment method to update it, or tap Add Payment Method to add another one.
Follow the prompts to save your changes.
Payment methods for an Apple-managed membership are controlled by Apple, not through Studio Era’s Stripe billing portal.
If your payment still doesn’t work
If you’ve updated your payment method and the payment still will not go through, contact Studio Era Support so we can take a closer look.
Include:
The email address connected to your Studio Era account
Where your membership was purchased, if you know
The error or message you’re seeing
A screenshot of the payment or subscription screen, with sensitive payment information hidden
Keep your payment details private
Never send your full card number, card security code, password, or complete payment details through Support chat.