Charged after cancelling, charged twice, or charged unexpectedly

A charge that looks wrong doesn’t always mean the same thing happened.

You may be looking at a renewal that processed before cancellation was completed, more than one membership, a charge from a different billing source, or a payment that hasn’t actually completed yet.

Start with the checks below so you can identify the right next step.

Start by comparing when the charge was processed with when your cancellation was completed.

Cancelling stops future renewals. It doesn’t automatically reverse a payment that was already processed before cancellation was completed.

Review:

If the payment was processed before cancellation was completed, it may belong to the billing period that had already started.

Starting the cancellation process isn’t enough. Make sure you completed all remaining prompts and received confirmation that the membership would no longer renew.

If you’re not sure whether cancellation was completed, see Cancel your membership or free trial.

It’s possible to have more than one Studio Era membership, including memberships connected to different email addresses or purchase sources.

For example, cancelling an Apple-managed membership doesn’t automatically cancel a separate membership purchased directly through the Studio Era website.

A charge after cancellation needs to be checked against the specific membership you cancelled. The cancellation confirmation, charge details, purchase source, and account email can help determine whether they belong to the same membership.

If a Studio Era-billed charge appears to have completed after you cancelled, or you can’t reconcile the charge and cancellation dates, Contact Studio Era Support so we can investigate. If Apple billed the charge, Apple’s billing support can help review that transaction.

Two charges that look similar should be reviewed before assuming they’re duplicate payments. Start by comparing both transactions.

Check:

There are a few different possibilities.

A second membership may be connected to:

Search the email accounts you can access for Studio Era and Apple receipts, welcome emails, renewal emails, and cancellation confirmations.

Sometimes a bank can show a pending or unsuccessful payment attempt alongside a completed payment.

A pending, failed, cancelled, or reversing transaction isn’t necessarily a second completed charge. Check its status with your bank before treating both transactions as completed payments.

If Studio Era shows a failed payment but your bank still shows a transaction, see Update your payment method or fix a failed payment.

If both transactions appear to be completed and you still can’t identify why there are two charges, check who billed each one.

First, check whether the payment matches a Studio Era membership you already have or previously started.

Review:

An unexpected charge may be connected to a membership renewal, the end of a free trial, another account, or a different purchase source.

On an iPhone or iPad, open Settings → your name → Subscriptions.

If Studio Era appears there, check the subscription status and billing details. If you’ve used more than one Apple Account, make sure you’re checking the account used for the original purchase.

A membership may be connected to a different email than the one you currently use to contact Support.

Search any accessible personal, work, older, or secondary email addresses for Studio Era receipts or membership messages. If you think you may have entered your email incorrectly when subscribing, Support can help investigate.

If you still can’t identify a Studio Era-billed charge, Contact Studio Era Support. If your receipt shows that Apple billed the charge, use Apple’s billing support to review that transaction.

Yes. Separate memberships can exist if Studio Era was purchased more than once.

For example, you may have:

Each membership has its own billing and cancellation status. Cancelling one membership doesn’t automatically cancel another separate membership.

If you found a second membership, a different account email, or another likely reason for the charge, Contact Studio Era Support and tell us what you found. We can review the Studio Era-billed membership and help determine the next step. Apple manages any membership purchased through its subscription system.

The status shown by your bank matters. A transaction that appears in your account doesn’t always mean the payment was successfully completed.

If the transaction is marked as pending, failed, cancelled, declined, or reversing, check with your bank for its current status.

If your bank shows a completed payment but your Studio Era membership shows that payment failed, Contact Studio Era Support so we can compare our billing record with what you’re seeing.

Whether you’ve found a likely cause or still can’t identify the charge, Contact Studio Era Support and send whatever information you have available. You don’t need every item below before reaching out.

Include your cancellation confirmation or the date you completed cancellation, if available.

Include an Apple receipt or order information if you have it. We can use it to help identify whether there is also a separate Studio Era-billed membership, but Apple manages its own transaction.

For a direct Studio Era charge that we can’t identify, our team may also ask for the last four digits of the card that was charged.

If the charge is billed directly by Studio Era, Support will review the billing details and determine the appropriate next step. Refund requests are reviewed individually.

For more information, see Refunds and refund requests.

If the payment was made through Apple, Apple manages the payment and any refund request.